What if I do not receive a confirmation at the time of booking?
If your confirmation page does not display after completing your
booking, please check your email
for your confirmation. If you do not
receive your email confirmation within ten minutes please
complete our request form and a duplicate copy will be emailed to you.
What if I do not receive my email confirmation?
If you do not receive an email after making a reservation, it may be
that we have the incorrect email address or your Internet Service
Provider may have blocked the email. If your Internet Service Provider
supplies you with a SPAM filter, please check that folder. Please
complete our request form here. Be sure to include the following information:
1. The name the reservation was booked under
2. The hotel name and location (city)
3. The check-in/check-out dates
How long will it take for the hotel to have my reservation information?
The
time it takes for a hotel will vary by specific hotel and arrival date.
In most cases the hotel should receive the reservation within an hour
from booking (except for nights and weekends when the hotel reservation
department is closed.
There
are certain reservations that are booked out of an allotment. These
rooms are guaranteed and payment will be due upon check-out of the
hotel. In some cases the hotel will not have your name
on the
reservation until approximately one week prior to arrival.
If
you booked a discounted prepaid reservation, please print out a copy of
your voucher and bring
it to the hotel to provide documentation that
your reservation was paid in advance.
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